Ideas worth stealing from the USA
I have recently spent two weeks in the USA, much of the time in the company of Disney. I made a note of things I think the UK should copy/imitate/steal or learn from the US (Mindful that they could also learn a few things from us of course) 1) How great is it that a…
How to strangle customer service
I arrived in reception and was early as usual. Interesting that the reception area contained nothing to read that seemed either current or relevant. The obvious thing to do was to get out my iPad and check through a few emails while I was waiting. I picked up a network called ‘xyz company wifi guest’…