Ideas worth stealing from the USA
I have recently spent two weeks in the USA, much of the time in the company of Disney. I made a note of things I think the UK should copy/imitate/steal or learn from the US (Mindful that they could also learn a few things from us of course) 1) How great is it that a…
Beware the negative impact of bureaucracy on the customer
I have had a couple of examples recently where stupid red tape gets in the way of customer care or even basic courtesy.. I know you will have had similar ones but these have irritated the hell out of me. To the parking attendant in Cambridge. I have parked my car park in hundreds of…
Preparing for a strategic planning off site meeting
We have been doing some work on this recently and this may help you think about the things you can do to make a strategic thinking off site meeting a success. It is written in the form of a note to the people attending so that you can cut and paste it and use it…
Raising the bar on motivation
Today’s blog is about spontaneous motivation. Many managers and leaders still look for the formula..They are trying to find the magic bullet that will turn apathy into enthusiasm. We have copied the coaching sheet from the LCI coaching tool as this page serves as a great reminder about the key issues here. Read this through…
I could easily delegate most of my job to members of my team. When I am away, things run smoothly
Why is this important? There is the story of two lecturers working in a university. Lecturer number one was very directive and traditional. He had a style that involved them doing lots of talking and minimal listening. He saw himself as the expert and the students were there to take notes and learn from the…