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    • Home
    • About Us
      • Our People
      • Who we work with
      • The Chianti Club
    • Our Services
      • Senior Leadership Development
      • Developing the Leader as Team Coach and Change Agent
      • Top Team Development & Team Coaching
      • Business Team Development
      • Strategic Thinking
      • Executive Presence
      • Leadership Development
      • Embracing and Leading Change
      • Engaging and Inspiring Remote Teams
    • Coaching
      • Executive Coaching
      • Developing leaders and coach professionals
    • Open Courses
      • ILM Level 7 in Executive Coaching and Mentoring
      • Executive Presence
    • Blog
    • Testimonials
    • Get in Touch
    • Home
    • About Us
      • - Our People
        • - - Andy Matheson
        • - - Ann Akers
        • - - Jon Davidge
        • - - Eve Turner
        • - - Kim Newton-Woof
        • - - Christine Clark
      • - Who we work with
      • - The Chianti Club
    • Our Services
      • - Senior Leadership Development
        • - - Strategic Leadership Training
        • - - Change leadership training – personal resilience
        • - - Executive Presence & Emotional Intelligence
        • - - Talent Development
        • - - Leading with Impact
      • - Developing the Leader as Team Coach and Change Agent
      • - Top Team Development & Team Coaching
      • - Business Team Development
      • - Strategic Thinking
      • - Executive Presence
      • - Leadership Development
      • - Embracing and Leading Change
      • - Engaging and Inspiring Remote Teams
    • Coaching
      • - Executive Coaching
      • - Developing leaders and coach professionals
    • Open Courses
      • - ILM Level 7 in Executive Coaching and Mentoring
      • - Executive Presence
    • Blog
    • Testimonials
    • Get in Touch
    Published April 25, 2012 at 728 × 561 in Customer Focus Training

    DTC Customer Focus model

    Development Training Company’s own model of Customer Focus

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    • I have been working at the FCA for 10 years and the facilitators from DTC are the best I have seen Senior Manager FCA
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    • I thought the course was excellent! It was a great balance of learning effective and simple frameworks and having the opportunity to put them into practice – which is not so simple! The DTC facilitators were very compelling and provided really stimulating materials. I started using the things I’d learned straightaway to good effect. Coaching is a life skill we should all have in my view regardless of whether we’re managers or not. For managers this is an essential skill that can make all the difference. Participant on a Coaching Skills Programme

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