The web site bouncer and abstract impressionism
I am out shopping in town and see that a new clothes shop has opened. I am not sure whether the shop is my kind of thing having never been inside before but it has a few interesting garments in the window so I head towards the door. Suddenly a man in a black suit…
Beware the negative impact of bureaucracy on the customer
I have had a couple of examples recently where stupid red tape gets in the way of customer care or even basic courtesy.. I know you will have had similar ones but these have irritated the hell out of me. To the parking attendant in Cambridge. I have parked my car park in hundreds of…