In which the CEO encourages employees to work harder by giving them forms to fill in
It is amazing how some managers think they can create forms and procedures that will keep employees successfully in line. We heard a case this week that just makes us want to weep. The company has many people working from home. The employees do a lot of miles. The CEO has introduced a new form…
The web site bouncer and abstract impressionism
I am out shopping in town and see that a new clothes shop has opened. I am not sure whether the shop is my kind of thing having never been inside before but it has a few interesting garments in the window so I head towards the door. Suddenly a man in a black suit…
The quantity theory of excellence and a performance management response
The restaurant is doing well. The staff are great, good food and a nice atmosphere. The restaurant becomes more and more popular and the owner is delighted. His dream of a successful business has come true. He enjoys the fact that the restaurant is full and takings are up. Something does begin to bother him.…
Ideas worth stealing from the USA
I have recently spent two weeks in the USA, much of the time in the company of Disney. I made a note of things I think the UK should copy/imitate/steal or learn from the US (Mindful that they could also learn a few things from us of course) 1) How great is it that a…
Beware the negative impact of bureaucracy on the customer
I have had a couple of examples recently where stupid red tape gets in the way of customer care or even basic courtesy.. I know you will have had similar ones but these have irritated the hell out of me. To the parking attendant in Cambridge. I have parked my car park in hundreds of…