The quantity theory of excellence and a performance management response
The restaurant is doing well. The staff are great, good food and a nice atmosphere. The restaurant becomes more and more popular and the owner is delighted. His dream of a successful business has come true. He enjoys the fact that the restaurant is full and takings are up. Something does begin to bother him.…
Tearing up the road – perhaps a metaphor?
The local Council put a note through the door a week or so ago to announce they were replacing the worn out road surface outside my house. There was no debate about this. There was no opportunity for anyone to suggest the old one was nice and we had grown attached to it. It was…